Refund/Return Policy - It is the policy of The Vacation Store to reschedule the vacation and not to refund if there is a conflict in your schedule. We do not refund vacation packages after they are purchased.  We do not charge customers for their vacation package, until the booking has been confirmed by the resort. Once your originally requested travel dates have been confirmed, you are ineligible for a cash refund, you are only eligible for an in store credit, for future use.

If you cancel your reservation for any reason, you are ineligible for a cash refund, you are only eligible for an in store credit, for future use. an in store credit means, you will have the funds placed in your account with The Vacation Store for future Travel with us. Any reservations made from an in store credit are not eligible for a refund, we would only credit the funds back to your Vacation Store account. 

Credited funds in your Vacation Store account from a cancelled package are good for a 2 year period from the original date of purchase.  Your package fee will be credited to your Vacation Store account account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds in your Vacation Store account can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit in your Vacation Store account for a package, the remaining amount will stay in your Vacation Store account for future use. 

Any new reservations made with credited funds in your Vacation Store account from a cancellation, are also subject to our cancellation policy & Reschedule dates policy.

Reschedule/change dates Policy - You may reschedule your vacation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 day fee at regular rack rate of the resort you are booked at.  Regular rack rate means the normal full commercial rate charged by the resort or hotel. Cancellations cannot be made by voice mail, or email. You must contact us directly by phone at 888-972-1595.

Any funds remaining will be credited to your Vacation Store account and you will have 2 full years to use the funds to any of our destinations. The funds in your Vacation Store account can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your account for future use.

Cancellation Policy - You may cancel your reservation no less than 4 days prior to your scheduled arrival date, at no charge.  Failure to re-schedule with at least 4 days advance notice of your check-in date will result in a 1 time fee of 1 day of lodging at regular rack rate. Regular rack rate means the normal full commercial rate charged by the resort or hotel.

If you give at least 4 days notice, there is no fee. Your package fee will be credited to your Vacation Store account and you will have 2 full years to use the funds to any of our destinations during the 2 year period. The credited funds can be used on any size package, of any amount of the credit or less. If you use a partial amount of your credit for a package, the remaining amount will stay in your Vacation Store account for future use.

Failure to re-schedule prior to check in- Failure to cancel or re-schedule prior to check in will result in the forfeiture of your package and you will not be refunded any money that you paid for your package. This means that if you fail to check in at your resort or call us before your check in date to notify us of your need to cancel will result in the loss of your reservation, and any money paid for the package. There is also a 1 day fee at regular rack rate. Regular rack rate means the normal nightly rate charged by the resort or hotel. If your original purchase price (the amount you paid for your package) was less than the 1 night at rack rate fee, you will be charged the difference.

If you notify us in advance of your check in date, you will not lose your money, but You will still incur the cancellation inside of 4 days fee if it applies, as outlined above.

Responsibilities of The Vacation Store- The Vacation Store is the agency that is booking the reservation for you to stay at your selected resort.  It is The responsibility of The Vacation Store is to book the proper size unit, with the proper equipment & amenities (according to your reservation) at the resort you choose, at the agreed upon price you agreed to pay. The Vacation Store does not assign the exact Condo, Hotel unit or Pool home you stay in. We book the proper size unit, with the advertised amenities, but the resort, hotel, or management company for the property you stay in assigns the exact unit you stay in at check in.  We do not and cannot promise pool side accommodations or any specific room assignments, as it is not in our control.

It is also the responsibility of The Vacation Store to book your promotional Timeshare or Vacation Club presentation (90 minute tour) with the proper company.  Some tours are booked by the customer, if that is the case, your confirmation letter will be clear on this, and will include easy instructions on how to book your tour. Once The Vacation Store has properly booked your reservation, sent you the proper confirmation documents & either booked your tour or explained to you how to book your tour & collected the agreed upon fee's that may or may not include sales taxes, we have completed our responsibilities.  Once you check in the resort, and have been assigned to the proper size unit, you are the guest of the resort, and they are responsible for your satisfaction with their facilities, both in room, and out of room.

The Vacation Store makes every effort to sell rentals to quality properties, and we make every effort to make sure we list the correct amenities that each unit in a resort should have. It is your responsibility to do your own homework, prior to making a reservation, regarding amenities, resort reviews etc. We will make every effort to ensure that your vacation is a fantastic one, but it is the consumers choice (you) to decide if you want to stay at a resort. It is your responsibility to do your due diligence, and make sure a property is going to be satisfactory to you. We have absolutely no control over the management & operation of the resort you choose to stay at.  We have no control over resort amenities, such as pools, hot tubs, or in room equipment such as televisions and radios, or in room appliances, such as Dishwashers & stoves, or the cleanliness of the room or resort, or any other situations that may arise at a resort or hotel.  If a television is not functioning properly, or if the kitchen counter is dirty or any other unsatisfactory situation arises at the resort, that situation is between the consumer (you) and the resort or hotel.

The Vacation Store will NOT issue you a refund after check in if you decide you do not like the resort, or the unit you are assigned, or if an appliance or in room equipment is not functioning properly, or if you dislike the location of the unit in the resort, or the actual physical location of the resort.  Even if you check out early for any of these reasons, we will NOT issue you a full or partial refund. We will correct improper unit assignments if you are placed in the wrong size unit (due to our mistake), but it is your responsibility to do your due diligence, and make sure a property is going to be satisfactory to you.

Responsibilities of The Resort Management company- It is the responsibility of the resort management company do the following;

• To assign the proper size unit at check in (according to your reservation) at the resort you have decided to stay at. (We will fix any errors if we caused them).

• It is the responsibility of the resort management team to furnish your unit fully cleaned. Any unsatisfactory conditions such as stains in carpet, unclean areas of a unit etc. are to be addressed to the resort management team.

• It is the the responsibility of the resort management team to provide the proper sized beds, furniture, functioning equipment, such as televisions & radios etc as listed in their advertised list of amenities.

• It is the the responsibility of the resort management team to provide properly functioning Appliances, such as dishwashers & stoves etc. according to their advertised list of amenities in each unit.

• It is the the responsibility of the resort management team to make sure things such as light fixtures & Furnaces work, towels and soap are in your unit (if applicable). Some resorts do not provide certain things, such as dish soap.  It is your responsibility to determine what is provided by the resort.

• It is the the responsibility of the resort management team to maintain all out of room resort amenities, such as swimming pools, workout centers, playgrounds, hot tubs etc.

Any issues that may arise due to your dissatisfaction about any of the resort management companies responsibilities are solely between the customer and the resort management company.  Any requests for refunds, credits or other types of compensation due to issues related to the responsibilities of the property management company are between you and the property management company. The Vacation Store does not issue refunds, partial refunds or credits for issues related to the responsibilities of the resort management team.

Payment Plan Policy - All packages purchased on a payment plan from The Vacation Store must be paid in full no less than 30 days prior to check in unless you have made other arrangements with us directly. Failure to pay your package in full as agreed will result in your loss of your deposit and your reservation will be cancelled.

Promotional package Terms & Conditions - You agree that you and your spouse or significant other (if you have one) , will attend a minimum 90 minute open house at The designated Host Resort during your trip, that includes an explanation of the benefits of vacation ownership.  You understand there is absolutely no obligation to buy, join, or sign a thing at the open house.

Failure to successfully attend the open house - At the host resort during your trip will result in your credit card or checking account being charged in the amount of $350.00.  To be eligible for our promotional vacation offers, you must meet all of the terms including the age, income, identification, credit card, marital & all other qualifications & guidelines including the group travel policies that are associated with the promotional vacation offer you are booking, (this info is included on each resort or Hotel offer page).

Failure to meet the age, income & all eligibility requirements - At the open house at the host resort during your trip will result in your credit card or checking account being charged in the amount of $350.00 (check your offers terms on the resort or hotel page you are booking to make sure you meet them). This will not happen as long as you truly meet the income, age, marital, identification & group travel qualifications of the offer.

There are no exceptions to our policies, you MUST meet the income, age, identification, credit card & eligibility guidelines & successfully attend the resort tour during your trip. If for any reason, you fail to successfully attend the resort tour, you will be charged accordingly. The resort you attend the tour at has the final say in your qualified status. If they disqualify you for ANY REASON, you will be charged accordingly.

We have no control in the decision process of the resort. If the resort determines you to be not qualified, the decision is final.  This is very rare, but can and will happen if you do not truly meet the age, income, identification, marital & group travel qualifications that are associated with the package you are traveling on.  It is YOUR responsibility to make sure you attend your tour, and truly meet all of the requirements.

We cannot extend our super low promotional pricing without you successfully completing the resort tour....to be charged the promotional rate....you MUST successfully take part in the promotion. 

Additional expenses - No transportation, gratuities, or taxes are included in our offers. You must pay state sales taxes of $8.00 - $15.00 per night to the resort at the time of check in. Some locations require us to collect the sales tax upfront. We will notify you if this is the case. Our offers are not valid in conjunction with any other promotion.

By booking a vacation with The Vacation Store, you are hereby agreeing to our refund & cancellation policy, and giving The Vacation Store your understood and uncontestable approval to all of the above terms & conditions, including your agreeing to attend the open house resort tour during your trip, and to charge your credit card or checking account that we have on file for any charges that may become due to your breach of any of the above terms & conditions. These charges may become due after your trip or after your initial purchase date under the following circumstances:

• You fail to take the resort tour during your trip. This includes your spouse or significant other being at the tour if applicable.

• The resort notifies us that you do not meet the age, income, identification (including any major credit card qualification that may be associated with your offer) & marital status qualifications at the tour. This will not happen unless you told us you do meet them, but tell the resort that you do not meet them.

• You do not show up to check in or call us to re-schedule before your scheduled check in date.

• You cancel inside of 4 days before check in.

• The resort notifies us that you are traveling with another family or group of families at the same time at the same resort, where more than 1 family in your group is also staying at the resort in a separate unit on a promotional package booked with us.

If any of the above circumstances occur, you will be charged the applicable fee's as they are outlined in the above sections of this page. By booking a vacation with The Vacation Store, you are hereby agreeing to be charged according to the above policies, and terms & conditions, even after your trip if necessary,  and you are giving The Vacation Store your understood and uncontestable approval to charge you accordingly.

When you hit the submit button below, your agreement to the above terms is sent to us & kept on file in our secure server, as well as a copy being emailed to us for storage with your account. This includes your IP address.  We sincerely hope there is never a dispute with any of our customers regarding our policies, but we must make sure everyone honors the terms and conditions set forth on this page and your resorts specific terms & conditions page.

Should a dispute arise, your electronic signature, along with the rest of the info in the box below will be used to collect any fee's that become due to any breach of any of the promotional terms & conditions on this page, should it become necessary.  This includes credit card disputes that you may file, or our company needing to hire third party collection agencies.  Your computers unique IP address is also collected with the information in the box below, along with your electronic signature.